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Terms and Conditions

Transparency for us is a key value. We want you to travel to your destination with the utmost serenity, without worrying about surprises or unexpected things. This section contains the General Rental Conditions that you will be invited to subscribe at our locations when picking up your car. Please, take a look before booking online; this way you'll spare time at the pick-up and you'll be leaving with peace of mind to your destinations. Thanks!.

 

Insurance coverings & waivers 
Insurance on a rental vehicle is not a simple and quick to read issue. That's why we have created an additional page about insurances explaining our policy and procedure guidelines to get you covered in any unfortunate accident while vacationing in Croatia.

Mileage 
Free & unlimited mileage. We do not charge for mileage driven of the hired vehicle.

Croatia taxes 
All prices, offers and quotes presented online include 25% Value Added Tax (VAT).

Extra Drivers 
Our prices and quotes include one (1) extra driver in addition to the main driver. Check driver's age restrictions and driving license obligations at the same page below.

Nationwide Breakdown Service 
Our Company must be informed as well, in order to track you down and make solve the problem quicker and smoother. Our staff will report the break-down to our Road Assistance (24/7) and somebody will be with you the next few minutes. Our office immediately will do the appropriate actions to change the 'broken' car with another one. Emergency hotline: (+385) 99 342 3001

Car Replacement in case of a breakdown or accident 
in case of the unfortunate event of an accident, your car will be replaced will another same or bigger size.

Baby Seat, Infant Seat and Booster Seat 
Just inform us about the age of your little member(s) of the family and select the correct type of seat that you require. One piece costs 7 € /day, payable on arrival. Everything is calculated before finishing your reservation.

Delivery and Collection of the vehicle 
We can deliver and collect vehicles to any place in Croatia, including airports, ports and selected hotels. Some places have an additional cost. You may contact us in advance.

No additional charges on flight delays
All our employees are always informed for your arrival time, as well as last minute flight schedule changes that might occur. They will wait for your arrival flight in order to deliver you the booked vehicle.

New, modern and safe vehicles 
By limiting the maximum age of our vehicles, we are able to guarantee that you will be delivered a brand new and well maintained vehicle.

Cleaning, service, engine check and prompt attention 
Our well-trained staff, both engineers and front-desk personnel, have checked the vehicle to be delivered in perfect condition.

Road Map, GPS Sat Navigation
Upon delivery, you will get a recent map of Croatia FREE of charge. If you live in a gadget world, where a paper map is not adequate, we can offer you a GPS Sat navigation device (4.3" screen) with the most recent map of Croatia, with Latin character map. The cost is €7 per day and maximum cost is 50Eur. Advanced booking is required and minimum rental is €50.

General rental policy. Rules & suggestions

Age Restrictions 
The minimum driver’s age required is 21.
If the customer is in the age range 18 -20 young driver’s fee in the amount of 8,75 € per day with a maximum of 87,50 € per rental will apply.
Driver’s license must be held for at least 2 years.
The maximum driver’s age is 70.
If the customer is in the age range 71 - 80 senior driver’s fee in the amount of 8,75 € per day with a maximum of 87,50 € per rental will apply.
When collecting a vehicle the principal driver & any additional drivers will need to provide driver’s license on their name (if driver’s license is not written in roman characters International driver’s license is obligatory).
Please note: an international driver’s license does not replace the requirement for a regular driver’s license. If using an international license, a driver’s license in the principal drivers name will still be mandatory in order to rent the vehicle.

Driver's License
Drivers must have a valid license held for at least one (1) year. Driving License in characters not readable in English or Croatian must be accompanied by an International Driving License. Provisional driver licenses are not accepted.

Cross Border
Cross Border is Free. All cars are delivered with the papers necessary for crossing the border.

Traffic Violations, Traffic fines and Administrative Sanctions
Tickets and appended administrative sanctions resulting from any violation of the Croatia Traffic law during rental period, is solely the renter's responsibility. If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.

Lost of Key
A Loss Of Key Fee applies in the amount of the price of the official car dealer.

Fuel Policy 
The renter has to return the vehicle with the same level of petrol as delivered. Vehicles delivered during the night (out of office hours), have at least half tank of petrol filled. This will be enough to drive you anywhere in the Croatia. In addition our representative will be happy to guide you to the nearest petrol station.

Minimum rental period 
Minimum rental period is one (1) day. First hour delay in return is not charged as long as our company is informed. Next 3 hours are charged at €10 per hour. Over 4 hours delay one day rate will be charged.

Delivery & Collection of vehicles 
Free of charge at all destinations/places listed on our online quoting system. Delivery to other/not-listed locations may be possible with cost a small cost. You may contact us for more information.  After-hours deliveries (22:00 - 07:00) are subject to a €20 charge payable on arrival. Returning the vehicle 1h after-hour is free of charge.

Ferrying the vehicle & across the border rentals 
Ferrying the car to any island in Croatia is allowed.

One Way Rentals 
All cars available for one way rentals, provided that such arrangement is made at the commencement of the rental and confirmed on the rental agreement.

Pre-purchase fuel and return empty policy
Avax rent a car strives to provide transparent online service with user friendly booking engine. One of the most commonly mentioned topics by our clients is the fuel option. You may decide yourself if you want to pre-pay for the fuel at the pickup, or fill your car hire up yourself before returning the vehicle to the supplier, and here we advise how to do it. On the last step of booking process you have Facilities options, and you can select Pre-purchase fuel and return empty. We will provide you full fuel tank and you can return fuel empty as possible, as there are no refunds for unused fuel.
This option comes in handy if your rental is longer and you will have limited time to go to the petrol station to fill in the car before returning it to the rental company. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible, asthere are no refunds for unused fuel. As mentioned at the beginning, it is a good option to choose for a longer car hire, or at least when you know you will use the vehicle a lot. 
This is our clients' favorite option, as you pay only for the fuel you actually use. With this fuel policy, vehicles are picked up with the full tank of fuel and need to be returned full as well. 

Price includes:
Unlimited kilometers Free cancellation Extra Driver 25% VAT Taxes Registration fee Cross Border

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